Where is my order?
Enter your tracking number below to see the latest delivery updates.
Frequently asked questions
Find answers to common questions about your order, shipping, and delivery.
Once your order has shipped, we’ll send you a shipping confirmation email containing your tracking number. If you can’t find the email, check your spam or promotions folder.
Tracking updates can sometimes take 24–48 hours after your parcel is handed to the carrier. If your tracking still hasn’t changed after that time, contact our support team and we’ll help you check the shipment.
Carriers occasionally mark a parcel as delivered shortly before the final handoff. Please check around your property, building reception, mailbox, and with neighbors. If you still can’t locate it, contact REBANA Support.
If you need assistance with your shipment, send us your order number and tracking number. Our support team will help you review the delivery status.
CONTACT SUPPORT