Refund Policy

Last updated: September 16, 2026

At PURL & POSY, we want you to feel happy and confident with every order. If something isn’t quite right, we’re here to help.

Please review our return and refund policy below before sending an item back to us.

U.S. Returns

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

  • In the same condition in which you received it
  • Unworn and unused
  • With any original tags attached
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

To request a return, please contact us at:

[YOUR SUPPORT EMAIL]

If your return is approved, we’ll provide you with a return shipping label along with instructions on how and where to send your package.

Please do not send your order back before contacting us. Items returned without an approved return request may not be accepted.

If you have any questions about your return, you can always reach us at:

[YOUR SUPPORT EMAIL]

International Returns

Orders Outside the United States

For customers located outside the United States, PURL & POSY does not provide prepaid return shipping labels.

If you would like to return an international order, you will be responsible for purchasing your own return shipping label and covering any associated return shipping costs.

Once your return request has been approved, our support team will provide the appropriate return address by email.

To begin an international return or request the return address, please contact:

[YOUR SUPPORT EMAIL]

Please Note

  • Original shipping fees are non-refundable.
  • Return shipping costs for international orders are the customer's responsibility.
  • Customers are responsible for ensuring returned items arrive safely.
  • We strongly recommend using a trackable shipping service for international returns.
  • PURL & POSY is not responsible for returned packages that are lost or damaged in transit.

Returns that do not meet the requirements outlined in this policy may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is:

  • Damaged
  • Defective
  • Incorrect
  • Or otherwise arrives with an issue

please contact us as soon as possible at [YOUR SUPPORT EMAIL].

Include your order number and, where possible, clear photos showing the issue.

Our team will review the situation and work with you to make it right.

Exceptions & Non-Returnable Items

Certain types of products may not be eligible for return.

These can include:

  • Custom or personalized products
  • Special-order items
  • Perishable goods
  • Personal care products
  • Hazardous materials
  • Flammable liquids or gases

Please contact us if you are unsure whether your specific item is eligible for return.

Unfortunately, we cannot accept returns on:

  • Sale items
  • Gift cards

If you have questions about the eligibility of an item before placing your order, please contact us and we’ll be happy to help.

Exchanges

If you would like a different item, color, or variation, the fastest way to receive it is to return the original item.

Once your return has been accepted, you may place a separate order for the item you would prefer.

This helps us process your return and new order as quickly and accurately as possible.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without needing to provide a justification.

To qualify for a return, the item must still be:

  • In the same condition in which you received it
  • Unworn and unused
  • With its original tags
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

This right applies in addition to any other rights you may have under applicable consumer protection laws.

To begin an EU return, please contact:

[YOUR SUPPORT EMAIL]

Refunds

Once we receive your returned item, our team will inspect it and notify you whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days.

Please keep in mind that your bank, credit card provider, or payment processor may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

[YOUR SUPPORT EMAIL]

Original Shipping Costs

Original shipping charges are generally non-refundable.

If your order arrived damaged, defective, or incorrect, please contact our support team so we can review your specific situation.

Return Condition

Returned products must be received in an acceptable condition.

Items that show signs of:

  • Use
  • Wear
  • Damage caused after delivery
  • Missing original packaging
  • Missing tags or included components

may not qualify for a full refund.

We reserve the right to decline a return or adjust the refund where permitted by applicable law if the returned item does not meet the conditions outlined in this policy.

Need Help?

We want your experience with PURL & POSY to feel simple from the moment you place your order to the moment your package arrives.

If you have any questions about a return, exchange, damaged item, or refund, please contact our support team:

PURL & POSY

Email: [YOUR SUPPORT EMAIL]

Please include your order number when contacting us so we can help you as quickly as possible.