Shipping Policy

Last updated: September 16, 2026

At PURL & POSY, every order is packed with care and prepared for its journey to you.

We work with trusted shipping partners to provide a smooth and reliable delivery experience from checkout to your doorstep.

Please review the information below for details about processing times, shipping, tracking, delivery, and order changes.

Shipping Methods

We offer shipping options based on your delivery location.

Once your order has been processed and shipped, you’ll receive a shipping confirmation email with tracking information so you can follow your package along the way.

Shipping availability, delivery times, and any applicable fees may vary depending on:

  • Your destination
  • Shipping service
  • Carrier availability
  • Local delivery conditions

Estimated delivery times are provided below.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Once your package has been handed over to the shipping carrier, tracking information will be sent to the email address associated with your order.

Please note that processing time is separate from estimated shipping time.

During holidays, promotional periods, new product launches, or periods of unusually high order volume, processing may take slightly longer.

Estimated Delivery Times

Once your order has been processed and shipped, our estimated standard delivery times are:

United States

5–12 business days

United Kingdom

5–12 business days

Canada

5–12 business days

Australia

5–12 business days

New Zealand

5–12 business days

European Union

5–12 business days

Rest of the World

5–12 business days

Additional Countries

Estimated delivery times for the following destinations are generally:

  • Netherlands: 5–12 business days
  • Belgium: 5–12 business days
  • France: 5–12 business days
  • Germany: 5–12 business days
  • Austria: 5–12 business days
  • Luxembourg: 5–12 business days
  • Spain: 5–12 business days
  • Ireland: 5–12 business days
  • United Arab Emirates: 5–12 business days
  • Denmark: 5–12 business days
  • Sweden: 5–12 business days
  • Switzerland: 5–12 business days

These delivery times are estimates rather than guaranteed delivery dates.

Carrier delays, customs processing, severe weather, holidays, or other circumstances outside our control may occasionally affect delivery times.

International Shipping

PURL & POSY ships internationally.

International delivery times and shipping availability may vary depending on the destination country and local delivery network.

International orders may also be subject to:

  • Customs processing
  • Import duties
  • Taxes
  • Brokerage fees
  • Other charges imposed by local authorities or carriers

Where applicable, these additional charges are generally the responsibility of the customer unless otherwise stated at checkout.

Customs processing may occasionally cause delivery delays that are outside the control of PURL & POSY.

If you have questions about international shipping, please contact us at:

[YOUR SUPPORT EMAIL]

Tracking Your Order

Once your order has shipped, you’ll receive tracking information by email.

Please allow some time for your tracking status to update after receiving your shipping confirmation, as carriers may require additional time to scan your parcel into their system.

You can use your tracking information to follow your package throughout its journey.

Missing or Damaged Items

Please inspect your package as soon as it arrives.

If your order arrives with a missing, incorrect, or damaged item, please contact us within 7 days of delivery.

To help us review your request as quickly as possible, please include:

  • Your order number
  • A brief description of the issue
  • Photos of the shipping packaging if it arrived damaged
  • Clear photos of the affected product
  • Any other relevant information

Once we receive the details, our support team will review the situation and help determine the appropriate next step.

Claims submitted more than 7 days after the recorded delivery date may not be eligible for replacement or reimbursement.

Minor Packaging Damage

Every PURL & POSY order is packed with care, but external shipping packaging may occasionally become scuffed, dented, or marked during transit.

If the outer packaging is damaged but the product itself is unaffected and in good condition, minor packaging damage alone generally does not qualify for a refund or replacement.

If you believe the product itself has been affected, please contact us with photos so our team can review the situation.

Email: [YOUR SUPPORT EMAIL]

Delivered but Not Received

If your tracking information shows that your package has been marked “Delivered” but you cannot locate it, please first:

  1. Check around your property, mailbox, reception area, or other safe delivery locations.
  2. Check with household members, neighbors, building staff, or reception where appropriate.
  3. Contact the shipping carrier and request assistance locating the package.

If the carrier confirms that the package is missing, please send us the carrier's claim confirmation or proof of loss.

Claims relating to packages marked as delivered must be submitted to us within 7 days of the recorded delivery date.

Our team will review the available information and assist where appropriate.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • State or region
  • Postal or ZIP code
  • Country
  • Contact information

before completing your order.

If you notice an error after placing your order, contact us as soon as possible at:

[YOUR SUPPORT EMAIL]

We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

PURL & POSY is not responsible for delivery issues caused by incorrect or incomplete shipping information supplied by the customer.

Order Modifications

If you need to request a change to your:

  • Shipping address
  • Product
  • Color or variation
  • Quantity

please contact us within 12 hours of placing your order.

We will do our best to accommodate eligible requests submitted within this window.

However, modifications are not guaranteed, as orders may begin processing shortly after they are placed.

Once an order has entered fulfillment or has been shipped, we may no longer be able to make changes.

Order Cancellations

Please review your order carefully before completing checkout.

Orders begin processing quickly, so cancellation requests cannot be guaranteed after an order has been placed.

If you contact us shortly after placing your order, our team may be able to review the request before fulfillment begins.

Once an order has already been processed, fulfilled, or shipped, it cannot be canceled.

Where applicable, you may instead request a return after receiving your order in accordance with our Refund Policy.

Shipping Delays

Occasionally, a package may experience delays due to circumstances outside our control, including:

  • Carrier network delays
  • Customs processing
  • Severe weather
  • Holiday shipping volumes
  • Local delivery disruptions
  • International transportation delays

Tracking information provided by the carrier will generally contain the most current delivery status.

If your tracking has not updated for an extended period or you believe there may be a problem with your shipment, please contact us and we’ll be happy to help.

Customs, Duties & Taxes

For international orders, your destination country may impose customs duties, import taxes, VAT, handling fees, or other charges.

These charges are determined by local authorities and are separate from the price charged by PURL & POSY unless explicitly included at checkout.

Customers are responsible for any applicable import charges required by their destination country.

Customs processing may also affect the estimated delivery timeframe.

Returned-to-Sender Packages

A package may be returned to us by the shipping carrier for reasons such as:

  • Incorrect or incomplete address
  • Failed delivery attempts
  • Unclaimed shipment
  • Refusal of delivery
  • Customs-related issues

If your package is returned to sender, please contact us at [YOUR SUPPORT EMAIL].

Our team will review the order and available options.

Additional shipping charges may apply if the package needs to be shipped again due to an incorrect address or another issue not caused by PURL & POSY or the shipping carrier.

Need Help With Your Order?

We want receiving your PURL & POSY order to feel just as lovely as choosing it.

If you have questions about shipping, tracking, a delayed package, or an issue with your delivery, please contact our support team:

PURL & POSY

Email: [YOUR SUPPORT EMAIL]

Please include your order number when contacting us so we can locate your order and assist you more quickly.